How to make a complaint?
We are sorry that you feel you have reason to complain and we want to put this right. Your complaint will help us to continually improve.
You can make a complaint by:
- Email - complaints.za@rs.rsgroup.com
- Phone - 011 691 9300
- Write to: - RS South Africa, Customer Service Complaints, 20 Indianapolis Street, Kyalami Business Park, Midrand
- We will acknowledge your complaint within one working day and provide you with a named investigating officer with the aim of resolving your complaint within 5 working days.
If you want to review our full Complaints policy you can do so here.