How do I return a product?
You can request a return online through My Account via your order history. You must be registered to access My Account. If you have not registered to access My Account, please contact our customer services team on +27 (0) 11 691 9300.
Quick Steps
Step 1: Log in - Click My Account from the top navigation bar
Step 2: Click View All Orders
Step 3: Select relevant order and click Return
Step 4: Select the relevant product for return, enter quantity, and reason for return, Click Return These Products
Step 5: You will be directed to your returns reference number, and receive an email from Customer Service with next steps
When requesting a return, please take into account the following:
- When returning a product please use the returns label on your delivery note
- It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).
- For terms and conditions, please see Section 12 of the 'Cancellations and Returns' in our conditions of sale.
- RS does not accept the return of certain items. Please contact us to find out more.
- Please send lithium-ion and lithium-metal batteries with the relevant health and safety label clearly attached to the package.