RS Technical Support

0:04 Talking about RS product technical 0:06 support, I always start with why 0:10 industrial customers are dealing with 0:11 lots of challenges. It starts with 0:14 reducing the downtime, thinking about 0:16 their ESG agenda, thinking about 0:18 sustainability 0:20 on the top of everything with the 0:22 technology evolving, picking and 0:23 choosing the right product for your 0:25 application is becoming even more 0:27 important. RS product technical support 0:30 team have many years of experience in 0:32 various fields. They're able to relate 0:35 with customers. 0:36 We have fantastic relationship with all 0:38 our suppliers. When the customers are 0:41 dealing with the more complex issues, we 0:43 know where to go for an additional 0:45 support. 0:46 One of the main key things is that 0:47 they're able to offer us bespoke 0:50 training. They're able to assist us with 0:52 site visits. It gives us the edge when 0:54 it comes to customer solutions. Our team 0:57 comes with enormous knowledge and 0:59 experience. At the moment we have more 1:02 than 360 years of experience. Majority 1:05 of our technical support engineers 1:07 actually worked in a field. They know 1:09 who our customers are and what they deal 1:11 with on a daily basis. So on a yearly 1:14 basis we we have 16,000 inquiries 1:18 whether it's our international markets 1:20 or UK markets from finding an 1:22 alternative to find associated products 1:25 and able to sort of talk about our 1:27 application and how to use the products 1:29 how they fit together how they configure 1:32 that's why RS is here to support to do 1:34 it right the first