Ask a question

We have an extensive support library to help you with our services.
Ask your question by entering it below

Search results


    Registering with RS is easy. It gives you access to a whole host of features, including the ability to buy online.

    How do I register online?

    It’s simple. Just follow the quick steps below.

    Option 1

    Step 1: Click on the 'Register/ Log in' link at the top right-hand corner of any page of our site.

    Step 2: Click on the 'Register' button, follow the instructions and simply add your account number on the registration page.

    If you wish to place an order as a guest user, use option 2.

    Option 2

    Once you have built your basket of products, begin your checkout; you will be provided with the option to continue as a guest. Choose guest and enter your email address to place a quick order.

    You can also register within the ordering process by following these steps:

    Step 1: You will proceed to the delivery page; here enter your delivery address and contact details.

    Step 2: Proceed to enter your payment details and your invoice address. You can choose to send your invoice to a different address.

    Step 3: Review page: Here you will have your final opportunity to view a full review of your order before placing it with us.

    Step 4: Order placed: You will see confirmation of the order you have placed and your unique order reference.

    Step 5: Once you have completed your purchase; become a fully registered customer by creating your username and password to register for your online account on the confirmation page.

    Your unique account number will be emailed to you. You can use this to access all the features of an online account with RS such as parcel tracking, copy invoice, forward ordering and many more.

    Should you have any problems, call our support team on +27 11 691 9300.

    Why was I asked whether I’ve registered before?

    We already have a user with the same email address as you. If you’ve registered in the past but cannot remember your username or password, don’t re-register. If you already have an Order History and have built Parts Lists, you’ll lose them.

    Instead, let us remind you of your username or password. Go to the 'My Account' tab, then ‘My Profile’ at the top left of the page and click on Forgotten Username/Password?

    If you haven’t registered before, tick the box and continue.

    How do I register against my existing account number?

    Simply follow these steps:

    Step 1: Click on 'Register / Log In' at the top right-hand corner on any page.

    Step 2: Within the ‘Registration’ tab, click on the red 'Register' button.

    Step 3: Go to ‘Existing RS account customer’ and complete the requested information. To take you there click here. Should you have any difficulties contact our team on +27 11 691 9300.