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    Order History

    Order History

    What’s new?

    The new RS Order History allows you to see your multi-channel order history over a rolling 13-month period. Multi-channel orders means that you can view online and offline orders, placed by phone, fax, email, sales agent, etc.

    Another new feature is that we can now offer you and your organisation the option of viewing your organisation-wide order history. This allows all employees with a sold-to to be able to view their orders as well as other employee’s orders.

    Please note: This is only accessible to customers that have the correct criteria (an account and a Contact ID).

    How do I search for an order?

    You can search for any order you have placed by using your RS reference number, by channel, date and name.

    Step 1: Go to 'My Account' from the navigation bar.

    Step 2: Expand the ‘My Orders’ tab.

    Step 3: Choose the way you wish to search and click ‘Search Orders’.