Ordering Methods

However you want to order, we're here to help.

Quotes Online

Manage and request your quotes online

Forward Orders

Schedule orders to be delivered on different dates

Purchasing Manager

Manage your companies buying across multiple users

Large Orders

We're always happy to negotiate on larger orders.

Production Packaging

We supply parts in industry standard packaging types

Delivery

Get your order when you want it

Product Returns

Return your purchase for a replacement or refund

My Account

Manage your order, quotes, update details and more

Account Opening

Get an RS credit account

Invoice & Payment

Keep track of all your invoices and payments

Consolidated Monthly Summary

Summarise all your RS account actvity per month

DesignSpark

Online community of technical experts and free design tools

Product Returns

Product Returns

Just send it back to us within 30 days

What is it?

At RS we want you to be entirely happy and satisfied with everything you buy from us. So we offer a returns guarantee.

If you're unhappy with your purchase for any reason, and return it to us, in its original condition and packaging, within 30 days of the date you received it, we'll replace it or credit your account.

What do I need to do?

  • Log in
  • Go to My Account
  • Select the relevant order from your order history
  • Choose the product you wish to return from the list by clicking the ‘Return a product’ button.

 

Where do I send the items I want to return?

Please make sure the items are replaced in their original packaging, packed securely and clearly labelled.

For terms and conditions, please see Section 12 'Cancellations and Returns' in our conditions of sale. It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).

 

If you need to return an item now

Log in to My Account

Or call us on: 086 000 7772